سياسة الاسترجاع

Return Policy: We at SBR Store for glasses are pleased with the satisfaction guarantee of our valued customers, and we would like to clarify our approved return policy as follows: Return period: The customer has the right to request a return of the product within 48 hours from the date of receipt of the order. Product condition: The product must be in its original condition, free of any damages or scratches, with all accessories and original packaging retained, and the store has the right to inspect the product before return to ensure its safety. If there are damages or scratches on the product, the return will be rejected and the product will be returned to the customer. Shipping costs: The customer bears the costs incurred for the return process, and in the case of international returns, the consumer bears the full shipping and delivery costs to the shipping company. Return procedures: The return request is submitted by contacting the customer service team, and the request will be reviewed and coordinated to complete the return process according to the above conditions. Refund: Electronic payment: A percentage of the electronic payment will be deducted from the amount to be refunded. Payment via Tamara: 10% will be deducted from the paid amount, and the customer bears the costs incurred for the return process. In the case of international returns, the consumer bears the full shipping and delivery costs to the shipping company.